A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access? Choose 3 answers

While the `itil` role is crucial for IT users, simply adding a user to an "itll group" (if it implies the `itil` role) is only part of access; the question specifically asks about performing work for *Network and Hardware groups*, which requires membership in those groups.

Access Control Lists (ACLs) define the security rules that determine what data users can access and what operations they can perform. While roles and groups simplify ACL management, directly configuring or ensuring the user account is covered by relevant ACLs is fundamental to grant the necessary permissions to perform work.

To perform work assigned to the Network group, the employee's user account must be added as a member of the Network assignment group. This allows tasks assigned to that group to appear in their queue and be assigned to them.

"IT Knowledgebase" is for accessing knowledge articles, not for performing assigned work or tasks.

Creating a user account is a prerequisite for any user, but the question focuses on setting up *access* to perform work, implying the account might already exist or the focus is on permissions post-creation.

Similarly, to perform work assigned to the Hardware group, the employee's user account must be added as a member of the Hardware assignment group. This grants the user visibility and assignment capabilities for tasks within that group.