CSA · Question #213
How is a user defined in ServiceNow?
The correct answer is B. A user is a record stored in the User [sys_user] table. In ServiceNow, a user is defined and stored as a distinct record within the system's foundational user table.
Question
How is a user defined in ServiceNow?
Options
- AA user is a record stored in the Profile [sys_user_profile] table
- BA user is a record stored in the User [sys_user] table
- CA user is a record stored in the User Preference [sys_user_preference] table
- DA user is a field in the LDAP integration
How the community answered
(31 responses)- B94% (29)
- C3% (1)
- D3% (1)
Why each option
In ServiceNow, a user is defined and stored as a distinct record within the system's foundational user table.
The Profile [sys_user_profile] table is not the primary table for defining a user; the User [sys_user] table holds the core user record.
All user accounts in ServiceNow, containing their fundamental details such as username, name, and related authentication information, are stored as individual records in the User [sys_user] table, which is central to identity management on the platform.
The User Preference [sys_user_preference] table stores user-specific settings and preferences, not the main definition of the user itself.
A user is an entity (a record) in ServiceNow, not merely a field within an LDAP integration, although LDAP can populate user data into the `sys_user` table.
Concept tested: User table definition in ServiceNow
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/users-and-groups/concept/c_UsersAndGroups.html
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