CSA Question #213: Real Exam Question with Answer & Explanation

Question

How is a user defined in ServiceNow?

Options

• AA user is a record stored in the Profile [sys_user_profile] table
• BA user is a record stored in the User [sys_user] table
• CA user is a record stored in the User Preference [sys_user_preference] table
• DA user is a field in the LDAP integration

Explanation

In ServiceNow, a user is defined and stored as a distinct record within the system's foundational user table.

Common mistakes.

• A. The Profile [sys_user_profile] table is not the primary table for defining a user; the User [sys_user] table holds the core user record.
• C. The User Preference [sys_user_preference] table stores user-specific settings and preferences, not the main definition of the user itself.
• D. A user is an entity (a record) in ServiceNow, not merely a field within an LDAP integration, although LDAP can populate user data into the sys_user table.

Concept tested. User table definition in ServiceNow

Reference. https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/users-and-groups/concept/c_UsersAndGroups.html

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