CSA · Question #90
What do you call any component that needs to be managed in order to deliver services?
The correct answer is C. Configuration item. Any component that requires management to deliver services is known as a Configuration Item (CI) within IT Service Management (ITSM) frameworks.
Question
What do you call any component that needs to be managed in order to deliver services?
Options
- ACSDM Items
- BCMDB
- CConfiguration item
- DService Offerings
- EAsset
How the community answered
(21 responses)- A10% (2)
- C86% (18)
- E5% (1)
Why each option
Any component that requires management to deliver services is known as a Configuration Item (CI) within IT Service Management (ITSM) frameworks.
CSDM Items refers to components within the Common Service Data Model, which categorizes CIs but isn't the generic term for any managed component.
CMDB (Configuration Management Database) is the database where CIs are stored, not the components themselves.
A Configuration Item (CI) is a fundamental concept in IT Service Management, representing any component that needs to be managed to deliver an IT service. This includes hardware, software, services, documentation, and people, all recorded and tracked in the Configuration Management Database (CMDB).
Service Offerings are specific services provided to users, not the underlying components required to deliver them.
An Asset typically refers to a financial or tangible component with a lifecycle and value, which is a subset of CIs; not all CIs are managed as assets.
Concept tested: Configuration Item (CI) definition
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/concept/c_ConfigurationManagementDatabase.html
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