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ServiceNow

CSA · Question #50

What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

The correct answer is C. You should add users to groups. D. You should assign roles to groups.. Best practices for managing users, groups, and roles in ServiceNow involve adding users to groups and assigning roles primarily to those groups, rather than directly to individual users.

Submitted by andreas_gr· Apr 18, 2026Database Management and Platform Security

Question

What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

Options

  • AYou should never assign roles to groups.
  • BYou should assign roles to users.
  • CYou should add users to groups.
  • DYou should assign roles to groups.

How the community answered

(55 responses)
  • A
    4% (2)
  • B
    4% (2)
  • C
    93% (51)

Why each option

Best practices for managing users, groups, and roles in ServiceNow involve adding users to groups and assigning roles primarily to those groups, rather than directly to individual users.

AYou should never assign roles to groups.

This is incorrect; assigning roles to groups is a fundamental best practice for efficient permission management.

BYou should assign roles to users.

While technically possible, assigning roles directly to individual users is generally discouraged as a best practice because it can lead to complex and difficult-to-manage permission sets, especially in large organizations.

CYou should add users to groups.Correct

It is considered a best practice to add users to groups, which simplifies user administration by consolidating permissions. Users inherit permissions from their assigned groups, making access management more efficient and scalable.

DYou should assign roles to groups.Correct

Assigning roles to groups is a fundamental best practice as it centralizes permission management; changes to a group's roles automatically apply to all members, ensuring consistent access control and reducing administrative overhead.

Concept tested: User, group, and role best practices

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/user-administration/concept/c_UsersAndGroups.html

Topics

#Users and Groups#Roles#Access Control#Best Practices

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