CSA · Question #51
What are two ways to generate an Event? (Choose two.)
The correct answer is A. Business Rule B. Workflow. Events in ServiceNow can be triggered by server-side scripts like Business Rules and Workflows to initiate notifications or script actions.
Question
What are two ways to generate an Event? (Choose two.)
Options
- ABusiness Rule
- BWorkflow
- CLog entry
- DKnowledge article publication
How the community answered
(35 responses)- A94% (33)
- C3% (1)
- D3% (1)
Why each option
Events in ServiceNow can be triggered by server-side scripts like Business Rules and Workflows to initiate notifications or script actions.
Business Rules can generate events using the `gs.eventQueue()` method to trigger notifications or other actions when specific conditions on a record are met.
Workflows can generate events using a 'Create Event' activity, allowing them to trigger notifications or script actions as part of a defined process.
A log entry is a record of system activity and does not inherently generate an event.
Knowledge article publication is a specific action within the Knowledge Management application and does not directly generate a general system event.
Concept tested: Event generation methods
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/notification/concept/c_Events.html
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