CSA · Question #314
What is generated from the Service Catalog once a user places an order for an item or service?
The correct answer is C. A request. When a user orders an item or service from the Service Catalog, a "request" record is automatically generated to track the order's fulfillment.
Question
What is generated from the Service Catalog once a user places an order for an item or service?
Options
- AA change request
- BAn Order Guide
- CA request
- DAn SLA
How the community answered
(20 responses)- A10% (2)
- C85% (17)
- D5% (1)
Why each option
When a user orders an item or service from the Service Catalog, a "request" record is automatically generated to track the order's fulfillment.
A change request is typically used for planned modifications to IT infrastructure or services, not as the primary record for a Service Catalog order.
An Order Guide is a Service Catalog feature that bundles multiple catalog items into a single request, not something generated *from* an order.
Placing an order in the Service Catalog initiates a Request (REQ) record. This REQ acts as a container for all the items the user ordered and the subsequent tasks required to fulfill them.
An SLA (Service Level Agreement) defines the expected service commitments and is not a record type generated *by* placing an order.
Concept tested: Service Catalog Request Generation
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_RequestsItemsAndTasks.html
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