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CSA · Question #313
CSA Question #313: Real Exam Question with Answer & Explanation
The correct answer is B: Favorite. "Favorites" in ServiceNow are personal shortcuts to frequently accessed application menus, modules, records, or other platform elements.
Submitted by diego_uy· Apr 18, 2026User Interface and Navigation
Question
Which term refers to application menus and modules which you may want to access quickly and often?
Options
- ABreadcrumb
- BFavorite
- CTag
- DBookmark
Explanation
"Favorites" in ServiceNow are personal shortcuts to frequently accessed application menus, modules, records, or other platform elements.
Common mistakes.
- A. A breadcrumb shows the hierarchical path of the current page or record, not a user-defined shortcut for quick access.
- C. Tags are keywords or phrases that can be associated with records to help categorize and search for them, not direct access links.
- D. While "bookmark" is a general term for a shortcut, in ServiceNow, the specific feature for this functionality is called a "Favorite."
Concept tested. ServiceNow User Interface Favorites
Reference. https://docs.servicenow.com/bundle/utah-now-platform/page/use/navigation/concept/c_Favorites.html
Topics
#ServiceNow UI#Navigation#Favorites#User Interface Elements
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