CSA · Question #313
Which term refers to application menus and modules which you may want to access quickly and often?
The correct answer is B. Favorite. "Favorites" in ServiceNow are personal shortcuts to frequently accessed application menus, modules, records, or other platform elements.
Question
Which term refers to application menus and modules which you may want to access quickly and often?
Options
- ABreadcrumb
- BFavorite
- CTag
- DBookmark
How the community answered
(21 responses)- A5% (1)
- B90% (19)
- D5% (1)
Why each option
"Favorites" in ServiceNow are personal shortcuts to frequently accessed application menus, modules, records, or other platform elements.
A breadcrumb shows the hierarchical path of the current page or record, not a user-defined shortcut for quick access.
Favorites allow users to create quick access links to specific modules, records, or filter results, which appear in the left navigation pane for easy retrieval of commonly used items.
Tags are keywords or phrases that can be associated with records to help categorize and search for them, not direct access links.
While "bookmark" is a general term for a shortcut, in ServiceNow, the specific feature for this functionality is called a "Favorite."
Concept tested: ServiceNow User Interface Favorites
Source: https://docs.servicenow.com/bundle/utah-now-platform/page/use/navigation/concept/c_Favorites.html
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