CSA · Question #312
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
The correct answer is C. REQ (Number)>RITM (Number)>TASK (Number). To view fulfillment tasks for a user's order, an Administrator would navigate from the Request (REQ) record to the associated Requested Item (RITM), and then to the individual Catalog Tasks (TASK) generated for that item.
Question
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
Options
- ARITM (Number)>REQ (Number)>PROCUREMENT (Number)
- BREQ (Number)>RITM (Number)>PROCUREMENT (Number)
- CREQ (Number)>RITM (Number)>TASK (Number)
- DFULFILLMENT (Number)>RITM (Number)>TASK (Number)
How the community answered
(36 responses)- A3% (1)
- C94% (34)
- D3% (1)
Why each option
To view fulfillment tasks for a user's order, an Administrator would navigate from the Request (REQ) record to the associated Requested Item (RITM), and then to the individual Catalog Tasks (TASK) generated for that item.
The order RITM > REQ is incorrect, as RITMs are children of REQs, and "PROCUREMENT" is not a standard task list level.
While REQ > RITM is correct, "PROCUREMENT" is not a general task list for fulfillment at that level.
When a user places a Service Catalog order, a Request (REQ) is created, which contains one or more Requested Items (RITM), and each RITM generates individual Catalog Tasks (TASK) for fulfillment. Therefore, the hierarchy is REQ > RITM > TASK.
There is no "FULFILLMENT" record number at the top level in this context; fulfillment stages are represented by tasks under RITMs.
Concept tested: Service Catalog Request Fulfillment Workflow
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_RequestsItemsAndTasks.html
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