CSA · Question #311
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
The correct answer is A. Most recent update C. Relevancy E. Number of views. Knowledge Base search results can be organized by criteria such as the most recent update, their relevancy to the search query, and the total number of times an article has been viewed.
Question
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
Options
- AMost recent update
- BPopularity
- CRelevancy
- DManager assignment
- ENumber of views
How the community answered
(50 responses)- A88% (44)
- B8% (4)
- D4% (2)
Why each option
Knowledge Base search results can be organized by criteria such as the most recent update, their relevancy to the search query, and the total number of times an article has been viewed.
Users can sort Knowledge Base search results by "Most recent update" to see articles that have been edited or published most recently.
"Popularity" is a general concept, but "Number of views" is the specific metric used for sorting in ServiceNow's Knowledge Base.
Sorting by "Relevancy" ranks articles based on how closely their content matches the search terms, which is typically the default sort.
"Manager assignment" is not a standard sorting option for Knowledge Base search results as it is an administrative detail unrelated to search relevance.
Sorting by "Number of views" allows users to identify articles that are most frequently accessed, indicating their popularity or usefulness.
Concept tested: Knowledge Base Search Sort Options
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/knowledge-search.html
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