CSA · Question #35
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
The correct answer is C. Virtual Agent. ServiceNow's conversational bot platform that provides assistance for information, decisions, and common tasks is called Virtual Agent.
Question
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Options
- AAnswer Agent
- Blive Feed
- CVirtual Agent
- DConnect Chat
How the community answered
(20 responses)- B5% (1)
- C95% (19)
Why each option
ServiceNow's conversational bot platform that provides assistance for information, decisions, and common tasks is called Virtual Agent.
'Answer Agent' is not a standard or recognized ServiceNow product or feature name for a conversational bot.
Live Feed is a social collaboration tool, akin to an enterprise social network, and does not function as a conversational bot.
ServiceNow's Virtual Agent is an AI-powered conversational bot platform that enables users to get support, find information, and complete tasks through natural language interactions. It automates common inquiries and processes, improving user experience and reducing the load on human agents.
Connect Chat is a real-time messaging feature for person-to-person communication within ServiceNow, not an automated conversational bot platform.
Concept tested: ServiceNow Virtual Agent functionality
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/virtual-agent/concept/virtual-agent.html
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