What features are available in Knowledge Management, to support continuous improvement on the knowledge articles? Choose 4 answers

While the concept of submitting errata aligns with improvement, 'Submit KB Errata' is not a standard, out-of-the-box feature name in ServiceNow's Knowledge Management.

Users can add comments to knowledge articles, providing direct textual feedback or suggestions for improvement.

While a 'frowning icon' might represent negative feedback, this specific phrasing isn't a universally recognized or distinct feature for continuous improvement; feedback is typically captured via comments, flags, or explicit 'not helpful' actions.

The ability to tag an article as helpful allows users to provide positive feedback, indicating the article's value and accuracy.

Users can flag an article for review if they find inaccuracies, outdated information, or other issues, prompting authors to make necessary updates.

Rating articles with stars provides a quantitative measure of user satisfaction and article quality, helping to prioritize articles for improvement.