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CSA · Question #34
CSA Question #34: Real Exam Question with Answer & Explanation
The correct answer is A: Published. A knowledge article must be in the 'Published' state to be visible and accessible to users in the ServiceNow knowledge base.
Submitted by yuriko_h· Apr 18, 2026Self-Service and Process Automation
Question
A knowledge article must be which of the following states to display to a user?
Options
- APublished
- BDrafted
- CRetired
- DReviewed
Explanation
A knowledge article must be in the 'Published' state to be visible and accessible to users in the ServiceNow knowledge base.
Common mistakes.
- B. An article in the 'Drafted' state is still under creation and is not yet visible to end-users.
- C. An article in the 'Retired' state is no longer active and is specifically hidden from users.
- D. 'Reviewed' is typically a step in the article's workflow, indicating it has been reviewed but not necessarily published and made available to users.
Concept tested. Knowledge article lifecycle states
Topics
#Knowledge Management#Article States#Self-Service Portal#Content Visibility
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