CSA · Question #110
Which module is used to access the knowledge bases which are available to you?
The correct answer is D. Knowledge > Knowledge Bases. The 'Knowledge > Knowledge Bases' module is the direct path in the navigation menu to view and access the various knowledge bases available in ServiceNow.
Question
Which module is used to access the knowledge bases which are available to you?
Options
- AKnowledge > Home
- BSelf Service > Knowledge
- CKnowledge > All
- DKnowledge > Knowledge Bases
- EKnowledge > Overview
How the community answered
(37 responses)- A3% (1)
- C5% (2)
- D89% (33)
- E3% (1)
Why each option
The 'Knowledge > Knowledge Bases' module is the direct path in the navigation menu to view and access the various knowledge bases available in ServiceNow.
`Knowledge > Home` or `Knowledge > Overview` modules typically display aggregated knowledge content or dashboards, but not a direct list of individual knowledge bases themselves.
`Self Service > Knowledge` leads to the knowledge portal for end-users to search and view articles, not for listing or managing knowledge bases.
`Knowledge > All` is not a standard module name for listing knowledge bases; it might show all articles but not the base KBs.
The `Knowledge > Knowledge Bases` module directly lists all configured knowledge bases, allowing users to browse, access, and manage them within the platform.
`Knowledge > Overview` typically provides summary information or dashboards, not a direct list of individual knowledge bases.
Concept tested: Navigating to knowledge bases
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/knowledge-management-landing-page.html
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