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CSA · Question #110

Which module is used to access the knowledge bases which are available to you?

The correct answer is D. Knowledge > Knowledge Bases. The 'Knowledge > Knowledge Bases' module is the direct path in the navigation menu to view and access the various knowledge bases available in ServiceNow.

Submitted by diego_uy· Apr 18, 2026User Interface and Navigation

Question

Which module is used to access the knowledge bases which are available to you?

Options

  • AKnowledge > Home
  • BSelf Service > Knowledge
  • CKnowledge > All
  • DKnowledge > Knowledge Bases
  • EKnowledge > Overview

How the community answered

(37 responses)
  • A
    3% (1)
  • C
    5% (2)
  • D
    89% (33)
  • E
    3% (1)

Why each option

The 'Knowledge > Knowledge Bases' module is the direct path in the navigation menu to view and access the various knowledge bases available in ServiceNow.

AKnowledge > Home

`Knowledge > Home` or `Knowledge > Overview` modules typically display aggregated knowledge content or dashboards, but not a direct list of individual knowledge bases themselves.

BSelf Service > Knowledge

`Self Service > Knowledge` leads to the knowledge portal for end-users to search and view articles, not for listing or managing knowledge bases.

CKnowledge > All

`Knowledge > All` is not a standard module name for listing knowledge bases; it might show all articles but not the base KBs.

DKnowledge > Knowledge BasesCorrect

The `Knowledge > Knowledge Bases` module directly lists all configured knowledge bases, allowing users to browse, access, and manage them within the platform.

EKnowledge > Overview

`Knowledge > Overview` typically provides summary information or dashboards, not a direct list of individual knowledge bases.

Concept tested: Navigating to knowledge bases

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/knowledge-management-landing-page.html

Topics

#ServiceNow Navigation#Knowledge Management#User Interface#Modules

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