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CSA · Question #111

A customer requests the following data quality measures be added: - Incident numbers should be read only, on all lists and forms, for all users. - Short Description field should be mandatory, on all r

The correct answer is D. UI Policy. To enforce data quality requirements like making a field read-only across all forms/lists and mandatory on insert globally, a Data Policy is the appropriate type of policy.

Submitted by certguy· Apr 18, 2026User Interface and Navigation

Question

A customer requests the following data quality measures be added:

  • Incident numbers should be read only, on all lists and forms, for all

users.

  • Short Description field should be mandatory, on all records, across

all applications, on Insert. Which type of policy would you use to meet this requirement?

Options

  • AData Quality Policy
  • BDictionary Design Policy
  • CUI Data Policy
  • DUI Policy
  • EField Criteria Policy
  • FData Policy

How the community answered

(39 responses)
  • A
    3% (1)
  • B
    3% (1)
  • D
    87% (34)
  • E
    8% (3)

Why each option

To enforce data quality requirements like making a field read-only across all forms/lists and mandatory on insert globally, a Data Policy is the appropriate type of policy.

AData Quality Policy

'Data Quality Policy' is a general concept but not a specific ServiceNow feature for enforcing field behavior.

BDictionary Design Policy

'Dictionary Design Policy' is not a standard ServiceNow policy type for field enforcement.

CUI Data Policy

'UI Data Policy' is not the standard and most accurate name for this type of policy; the correct term is 'Data Policy'.

DUI PolicyCorrect
EField Criteria Policy

'Field Criteria Policy' is not a standard ServiceNow policy type for enforcing field behavior.

FData Policy

Concept tested: Data Policy vs UI Policy

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/field-administration/concept/c_DataPolicies.html

Topics

#UI Policy#Form configuration#Client-side logic#Field validation

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