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ServiceNow

CSA · Question #134

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

The correct answer is D. Log out and back in. To definitively end an impersonation session and return to your own user account, logging out and then logging back in provides the most complete session reset.

Submitted by mike_84· Apr 18, 2026User Interface and Navigation

Question

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Options

  • ATurn your computer off and on again
  • BClear browser cache
  • CEnd Impersonation
  • DLog out and back in

How the community answered

(65 responses)
  • A
    2% (1)
  • B
    8% (5)
  • C
    5% (3)
  • D
    86% (56)

Why each option

To definitively end an impersonation session and return to your own user account, logging out and then logging back in provides the most complete session reset.

ATurn your computer off and on again

Turning your computer off and on again is an unnecessary and unrelated action to managing a ServiceNow user session.

BClear browser cache

Clearing the browser cache primarily addresses client-side data and does not terminate an active server-side impersonation session.

CEnd Impersonation

While 'End Impersonation' is the direct UI option to stop impersonating, logging out and in is a more robust method to guarantee a full session reset to your original user.

DLog out and back inCorrect

Logging out and then logging back in ensures that the previous session, including any impersonation, is fully terminated, and a new session is established with your original user credentials, providing a complete reset.

Concept tested: Managing user impersonation sessions

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/users-and-groups/task/t_ImpersonateAUser.html

Topics

#Impersonation#Session Management#User Access#Testing

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