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CSA · Question #135

What controls the publishing and retiring process for knowledge articles?

The correct answer is C. Workflow Designer. The publishing and retiring processes for knowledge articles are governed by workflows, which are designed and managed using the Workflow Designer.

Submitted by renata2k· Apr 18, 2026Self-Service and Process Automation

Question

What controls the publishing and retiring process for knowledge articles?

Options

  • AApproval Policies
  • BApproval Definitions
  • CWorkflow Designer
  • DWorkflows
  • EState Lifecycle

How the community answered

(41 responses)
  • A
    7% (3)
  • B
    2% (1)
  • C
    88% (36)
  • E
    2% (1)

Why each option

The publishing and retiring processes for knowledge articles are governed by workflows, which are designed and managed using the Workflow Designer.

AApproval Policies

Approval Policies are specific configurations for approvals, which are components within a workflow, not the overarching control mechanism.

BApproval Definitions

Approval Definitions are configurations for specific approval processes, which are part of a workflow, rather than controlling the entire article lifecycle.

CWorkflow DesignerCorrect

The Workflow Designer is the tool used within ServiceNow to create, modify, and manage workflows, which automate and control the lifecycle stages, including publishing and retiring, for knowledge articles.

DWorkflows

While 'Workflows' are the actual processes, the 'Workflow Designer' is the specific tool that controls their creation and management.

EState Lifecycle

The 'State Lifecycle' describes the different stages an article goes through, but it is the workflow that controls the transitions between these states.

Concept tested: Knowledge article lifecycle management with workflows

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/knowledge-workflows.html

Topics

#Knowledge Management#Workflows#Process Automation#Lifecycle Management

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