CSA · Question #315
From the User menu, which actions can a user select? (Choose three.)
The correct answer is B. Log Out ServiceNow C. Elevate Roles D. Impersonate Users. From the User menu, a user can log out, temporarily elevate their security roles for sensitive tasks, or an administrator can impersonate other users for testing and support.
Question
From the User menu, which actions can a user select? (Choose three.)
Options
- ASend Notifications
- BLog Out ServiceNow
- CElevate Roles
- DImpersonate Users
- EOrder from Service Catalog
- FApprove Records
How the community answered
(55 responses)- A2% (1)
- B89% (49)
- E7% (4)
- F2% (1)
Why each option
From the User menu, a user can log out, temporarily elevate their security roles for sensitive tasks, or an administrator can impersonate other users for testing and support.
"Send Notifications" is typically an action associated with records or through notification settings, not a direct action from the User menu to compose new notifications.
"Log Out ServiceNow" is a fundamental action available from the user menu to end the current session securely.
"Elevate Roles" allows users with specific permissions (like security_admin) to temporarily increase their privileges for administrative tasks, accessible via the user menu.
"Impersonate Users" is an administrative function found in the user menu, enabling an administrator to temporarily act as another user to troubleshoot or test access.
"Order from Service Catalog" is performed by navigating to the Service Catalog, not as an option directly from the User menu.
"Approve Records" is generally performed from approval queues or individual records, not a generic option from the User menu.
Concept tested: ServiceNow User Menu Actions
Source: https://docs.servicenow.com/bundle/utah-now-platform/page/use/navigation/concept/c_UserMenu.html
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