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ServiceNow

CSA · Question #315

From the User menu, which actions can a user select? (Choose three.)

The correct answer is B. Log Out ServiceNow C. Elevate Roles D. Impersonate Users. From the User menu, a user can log out, temporarily elevate their security roles for sensitive tasks, or an administrator can impersonate other users for testing and support.

Submitted by jian89· Apr 18, 2026User Interface and Navigation

Question

From the User menu, which actions can a user select? (Choose three.)

Options

  • ASend Notifications
  • BLog Out ServiceNow
  • CElevate Roles
  • DImpersonate Users
  • EOrder from Service Catalog
  • FApprove Records

How the community answered

(55 responses)
  • A
    2% (1)
  • B
    89% (49)
  • E
    7% (4)
  • F
    2% (1)

Why each option

From the User menu, a user can log out, temporarily elevate their security roles for sensitive tasks, or an administrator can impersonate other users for testing and support.

ASend Notifications

"Send Notifications" is typically an action associated with records or through notification settings, not a direct action from the User menu to compose new notifications.

BLog Out ServiceNowCorrect

"Log Out ServiceNow" is a fundamental action available from the user menu to end the current session securely.

CElevate RolesCorrect

"Elevate Roles" allows users with specific permissions (like security_admin) to temporarily increase their privileges for administrative tasks, accessible via the user menu.

DImpersonate UsersCorrect

"Impersonate Users" is an administrative function found in the user menu, enabling an administrator to temporarily act as another user to troubleshoot or test access.

EOrder from Service Catalog

"Order from Service Catalog" is performed by navigating to the Service Catalog, not as an option directly from the User menu.

FApprove Records

"Approve Records" is generally performed from approval queues or individual records, not a generic option from the User menu.

Concept tested: ServiceNow User Menu Actions

Source: https://docs.servicenow.com/bundle/utah-now-platform/page/use/navigation/concept/c_UserMenu.html

Topics

#User Interface#Navigation#User Actions#Security Features

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