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CSA · Question #316

Buttons, form links, and context menu items are all examples of what type of functionality?

The correct answer is B. UI Action. Buttons, form links, and context menu items that trigger actions on records are all examples of UI Actions in ServiceNow.

Submitted by manish99· Apr 18, 2026User Interface and Navigation

Question

Buttons, form links, and context menu items are all examples of what type of functionality?

Options

  • ABusiness Rule
  • BUI Action
  • CClient Script
  • DUI Policy

How the community answered

(30 responses)
  • A
    3% (1)
  • B
    87% (26)
  • C
    7% (2)
  • D
    3% (1)

Why each option

Buttons, form links, and context menu items that trigger actions on records are all examples of UI Actions in ServiceNow.

ABusiness Rule

Business Rules run server-side logic when a record is inserted, updated, deleted, or queried, but they are not directly visible UI elements like buttons or links.

BUI ActionCorrect

UI Actions are scripts configured to execute when a user clicks a button, a form link, or a context menu item, providing interactive elements on forms and lists to perform specific operations.

CClient Script

Client Scripts run on the client-side to control form behavior, validate data, or dynamically change fields, triggered by events rather than being the visible buttons/links themselves.

DUI Policy

UI Policies are used to dynamically change the behavior of form fields (e.g., make read-only, visible, mandatory) based on conditions, not to create interactive buttons or links.

Concept tested: ServiceNow UI Actions

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/list-administration/concept/c_UIActions.html

Topics

#UI Actions#User Interface elements#Form customization#Client-side functionality

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