CSA Question #316: Real Exam Question with Answer & Explanation

Question

Buttons, form links, and context menu items are all examples of what type of functionality?

Options

• ABusiness Rule
• BUI Action
• CClient Script
• DUI Policy

Explanation

Buttons, form links, and context menu items that trigger actions on records are all examples of UI Actions in ServiceNow.

Common mistakes.

• A. Business Rules run server-side logic when a record is inserted, updated, deleted, or queried, but they are not directly visible UI elements like buttons or links.
• C. Client Scripts run on the client-side to control form behavior, validate data, or dynamically change fields, triggered by events rather than being the visible buttons/links themselves.
• D. UI Policies are used to dynamically change the behavior of form fields (e.g., make read-only, visible, mandatory) based on conditions, not to create interactive buttons or links.

Concept tested. ServiceNow UI Actions

Reference. https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/list-administration/concept/c_UIActions.html

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