CSA Question #49: Real Exam Question with Answer & Explanation

The correct answer is C: Feature. Among the given options, "Feature" is not a recognized type of Visual Task Board in ServiceNow; the actual types include Flexible, Freeform, and Guided boards.

Submitted by lars.no· Apr 18, 2026Collaboration

Question

Which one of the following is NOT a type of Visual Task Board?

Options

AFlexible
BFreeform
CFeature
DGuided boards

Explanation

Among the given options, "Feature" is not a recognized type of Visual Task Board in ServiceNow; the actual types include Flexible, Freeform, and Guided boards.

Common mistakes.

A. Flexible is a valid type of Visual Task Board, allowing users to customize lanes and swimlanes.
B. Freeform is a valid type of Visual Task Board, offering a blank canvas for users to create and organize tasks.
D. Guided boards are a valid type of Visual Task Board, structured around a specific process or flow, often driven by field values.

Concept tested. Types of Visual Task Boards

Reference. https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/visual-task-boards/concept/c_VisualTaskBoards.html

Topics

#Visual Task Boards#VTB types#Collaboration tools#Task Management

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