CSA · Question #9
Which tool is used to have conversations with logged-in users in real-time?
The correct answer is A. Connect Chat. ServiceNow Connect Chat is a real-time messaging tool that enables collaboration and communication between users within the platform.
Question
Which tool is used to have conversations with logged-in users in real-time?
Options
- AConnect Chat
- BNow Messenger
- CUser Presence
- DComments
How the community answered
(23 responses)- A91% (21)
- B4% (1)
- D4% (1)
Why each option
ServiceNow Connect Chat is a real-time messaging tool that enables collaboration and communication between users within the platform.
Connect Chat is ServiceNow's built-in real-time messaging feature that allows logged-in users to communicate instantly, share links to records, and collaborate directly within the platform. It provides a persistent chat interface for various purposes, including resolving issues or discussing records.
"Now Messenger" is not a standard real-time chat tool within ServiceNow.
User Presence indicates who is currently viewing a record or active, but it's not a communication tool for conversations.
Comments are for asynchronous communication, added to records, not for real-time chat.
Concept tested: ServiceNow real-time collaboration tools
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/collaboration/concept/c_ConnectChat.html
Topics
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