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ServiceNow

CSA · Question #102

Which collaboration tool is available from the banner, using the bubble icon?

The correct answer is C. Connect Chat. The bubble icon in the ServiceNow banner provides quick access to Connect Chat, a real-time messaging tool for collaboration.

Submitted by yuki_2020· Apr 18, 2026Collaboration

Question

Which collaboration tool is available from the banner, using the bubble icon?

Options

  • ANow Messenger
  • BAgent Chat
  • CConnect Chat
  • DCollaborate Now
  • ELive Feed

How the community answered

(35 responses)
  • B
    3% (1)
  • C
    89% (31)
  • D
    3% (1)
  • E
    6% (2)

Why each option

The bubble icon in the ServiceNow banner provides quick access to Connect Chat, a real-time messaging tool for collaboration.

ANow Messenger

'Now Messenger' is not a standard ServiceNow collaboration tool name associated with the banner bubble icon.

BAgent Chat

Agent Chat is a feature used for customer service agents to interact with end-users, not typically accessed via a generic bubble icon in the banner for general user collaboration.

CConnect ChatCorrect

Connect Chat is the real-time messaging and collaboration tool accessible directly from the ServiceNow banner via a speech bubble icon, allowing users to initiate and manage conversations.

DCollaborate Now

'Collaborate Now' is not a standard ServiceNow collaboration tool name.

ELive Feed

Live Feed is a social collaboration tool that displays activity streams, but it is not the primary tool accessed via the banner's bubble icon for direct chat.

Concept tested: Connect Chat access

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/collaboration/concept/c_ConnectChat.html

Topics

#Connect Chat#Collaboration tools#User Interface#Banner icons

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