nerdexam
ServiceNow

CSA · Question #413

A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

The correct answer is D. On My Work list, select the Activity Stream icon to show a frame with live updates. To monitor live updates on assigned records, a task worker should use the Activity Stream icon on the 'My Work' list, which provides a frame with real-time notifications.

Submitted by mike_84· Apr 18, 2026Collaboration

Question

A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?

Options

  • AOpen an Agent workspace tab for each record he wants to monitor
  • BSelect Service Desk > My Work Dashboard
  • CClick on the eyeglass icon to. expand the Monitor frame
  • DOn My Work list, select the Activity Stream icon to show a frame with live updates

How the community answered

(47 responses)
  • A
    6% (3)
  • B
    13% (6)
  • C
    2% (1)
  • D
    79% (37)

Why each option

To monitor live updates on assigned records, a task worker should use the Activity Stream icon on the 'My Work' list, which provides a frame with real-time notifications.

AOpen an Agent workspace tab for each record he wants to monitor

Opening an Agent Workspace tab for each record is inefficient and does not provide a consolidated, live update stream.

BSelect Service Desk > My Work Dashboard

The 'Service Desk > My Work Dashboard' provides an overview of tasks but does not offer granular, live updates for individual record activities.

CClick on the eyeglass icon to. expand the Monitor frame

There is no standard 'eyeglass icon' specifically for expanding a 'Monitor frame' to provide live updates across multiple records in this context.

DOn My Work list, select the Activity Stream icon to show a frame with live updatesCorrect

The Activity Stream icon allows users to view live updates and communications, such as customer responses, related to their assigned records, providing a real-time feed of activity. This enables continuous monitoring without needing to refresh or open each record individually.

Concept tested: Monitoring Record Updates via Activity Stream

Source: https://docs.servicenow.com/bundle/utah-now-platform/page/use/collaboration/concept/c_ActivityStream.html

Topics

#Activity Stream#Monitoring Updates#Task Management#Collaboration Tools

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion
Full CSA Practice