When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

Looking up a user's password to log in as them is a severe security breach and is generally not possible or allowed for administrators.

Initiating a Connect Chat session is a communication tool and does not allow an administrator to view the user's application navigator.

Installing a Bomgar plug-in facilitates remote desktop control, which is different from directly experiencing the ServiceNow UI as the user within the platform.

The "Impersonate User" feature allows an administrator to temporarily access the ServiceNow instance as if they were another user, without needing their password. This provides an exact view of what applications and modules are visible to that specific user, making it ideal for troubleshooting access and visibility issues.

Launching a NowChat window is a communication feature, similar to Connect Chat, and does not provide visibility into the user's application navigator.