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CSA · Question #118

What is a key difference between Reporting and Performance Analytics?

The correct answer is B. Performance Analytics can show trends; Reports cannot.. The question asks to identify a key difference between ServiceNow Reporting and Performance Analytics.

Submitted by andres_qro· Apr 18, 2026Self-Service and Process Automation

Question

What is a key difference between Reporting and Performance Analytics?

Options

  • APerformance Analytics contains snapshots of data taken over time; Reporting shows only the
  • BPerformance Analytics can show trends; Reports cannot.
  • CReports can be run on a scheduled basis; Performance Analytics cannot.
  • DPerformance Analytics data can be published to Dashboards; Reports cannot.
  • EPerformance Analytics shows KPIs; Reporting does not.

How the community answered

(50 responses)
  • A
    2% (1)
  • B
    88% (44)
  • C
    2% (1)
  • D
    6% (3)
  • E
    2% (1)

Why each option

The question asks to identify a key difference between ServiceNow Reporting and Performance Analytics.

APerformance Analytics contains snapshots of data taken over time; Reporting shows only the

The statement is incomplete; while Performance Analytics does contain snapshots, the full distinction is more about the *use* of those snapshots for advanced trending versus standard reporting's focus on current data.

BPerformance Analytics can show trends; Reports cannot.Correct

Performance Analytics is specifically designed to collect and store historical snapshots of data over time, enabling it to reveal long-term trends, patterns, and forecasts. While basic reports can show some grouped data, Performance Analytics provides dedicated historical data collection and robust trend analysis capabilities that standard reports, which primarily query current data, typically lack in depth and scope.

CReports can be run on a scheduled basis; Performance Analytics cannot.

Both standard reports and Performance Analytics scorecards or widgets can be scheduled to run or refresh.

DPerformance Analytics data can be published to Dashboards; Reports cannot.

Both standard reports and Performance Analytics widgets can be published to ServiceNow dashboards.

EPerformance Analytics shows KPIs; Reporting does not.

Reports can certainly show current Key Performance Indicator (KPI) values; Performance Analytics focuses on historical trends and analysis of KPIs.

Concept tested: Reporting vs. Performance Analytics capabilities

Source: https://docs.servicenow.com/bundle/utah-now-intelligence/page/use/performance-analytics/concept/pa-vs-reporting.html

Topics

#Reporting#Performance Analytics#Data Analysis#Trends

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