CSA · Question #119
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you
The correct answer is F. Configure Options. The question asks how to change the display labels for 'Priority' field values consistently across all tasks, starting with a right-click on the field.
Question
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that? Right click on Priority and select what?
Options
- AConfigure Lists
- BShow Options
- CConfigure Task
- DShow Choices
- EShow Choice List
- FConfigure Options
How the community answered
(16 responses)- C6% (1)
- E6% (1)
- F88% (14)
Why each option
The question asks how to change the display labels for 'Priority' field values consistently across all tasks, starting with a right-click on the field.
"Configure Lists" is used to customize the columns and filtering options in list views, not the choices available in a field.
"Show Options" is not a standard context menu option for modifying choice field values.
"Configure Task" would navigate to the dictionary entry or form layout of the Task table itself, which is a broader configuration and not the direct way to modify just the choice list labels.
While "Show Choices" is conceptually similar, "Show Choice List" is the more precise and common option name for directly accessing the list of available choices for a field in ServiceNow.
Concept tested: Modifying field choice list labels
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/data-dictionary-tables/task/t_ConfigureChoiceLists.html
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