CSA · Question #120
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
The correct answer is A. System Notification > Email > Notifications. The question asks for the module used to create a new system notification for users affected by network outages.
Question
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
Options
- ASystem Notification > Email > Notifications
- BAdministration > Notification Overview
- CSystem Properties > Email > Settings
- DUser Preferences > Email > Notifications
- EClick Gear > Notifications > New
How the community answered
(54 responses)- A89% (48)
- B6% (3)
- C4% (2)
- E2% (1)
Why each option
The question asks for the module used to create a new system notification for users affected by network outages.
The "System Notification > Email > Notifications" module is the dedicated administrative interface in ServiceNow for creating, configuring, and managing all system-generated email notifications. This is where you define the conditions, recipients, and content for new notification templates, such as those for network outages.
"Administration > Notification Overview" is not a standard ServiceNow module path used for creating new email notifications.
"System Properties > Email > Settings" is used for configuring global email server settings and behavior, not for creating individual notification templates.
"User Preferences > Email > Notifications" allows individual users to manage their own notification subscriptions, not for administrators to create new system notifications.
"Click Gear > Notifications > New" refers to user-specific preference settings and does not provide access to the administrative functionality for creating new system notifications.
Concept tested: Creating system email notifications
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/notification/task/t_CreateANotification.html
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