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ServiceNow

CSA · Question #120

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

The correct answer is A. System Notification > Email > Notifications. The question asks for the module used to create a new system notification for users affected by network outages.

Submitted by katya_ua· Apr 18, 2026Configuring Applications for Collaboration

Question

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

Options

  • ASystem Notification > Email > Notifications
  • BAdministration > Notification Overview
  • CSystem Properties > Email > Settings
  • DUser Preferences > Email > Notifications
  • EClick Gear > Notifications > New

How the community answered

(54 responses)
  • A
    89% (48)
  • B
    6% (3)
  • C
    4% (2)
  • E
    2% (1)

Why each option

The question asks for the module used to create a new system notification for users affected by network outages.

ASystem Notification > Email > NotificationsCorrect

The "System Notification > Email > Notifications" module is the dedicated administrative interface in ServiceNow for creating, configuring, and managing all system-generated email notifications. This is where you define the conditions, recipients, and content for new notification templates, such as those for network outages.

BAdministration > Notification Overview

"Administration > Notification Overview" is not a standard ServiceNow module path used for creating new email notifications.

CSystem Properties > Email > Settings

"System Properties > Email > Settings" is used for configuring global email server settings and behavior, not for creating individual notification templates.

DUser Preferences > Email > Notifications

"User Preferences > Email > Notifications" allows individual users to manage their own notification subscriptions, not for administrators to create new system notifications.

EClick Gear > Notifications > New

"Click Gear > Notifications > New" refers to user-specific preference settings and does not provide access to the administrative functionality for creating new system notifications.

Concept tested: Creating system email notifications

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/notification/task/t_CreateANotification.html

Topics

#Notifications#Email Notifications#System Administration#Module Navigation

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