CSA · Question #165
Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?
The correct answer is D. Can Read. The "Can Read" related list on a knowledge base record is used to define which users or groups have read access to the articles within that specific knowledge base.
Question
Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?
Options
- AAccess List
- BCan Access
- CAccessible to
- DCan Read
How the community answered
(37 responses)- A5% (2)
- C3% (1)
- D92% (34)
Why each option
The "Can Read" related list on a knowledge base record is used to define which users or groups have read access to the articles within that specific knowledge base.
"Access List" is not the standard terminology for defining knowledge base read access in ServiceNow.
"Can Access" is not the standard terminology for defining knowledge base read access in ServiceNow.
"Accessible to" is not the standard terminology for defining knowledge base read access in ServiceNow.
The "Can Read" related list (or tab, depending on UI configuration) on a knowledge base record is where User Criteria records are associated to control read access for articles within that knowledge base. Only users meeting the criteria specified here will be able to read the articles.
Concept tested: Knowledge Base Read Access Control
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/c_ManageAccessKnowledgeBases.html
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