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CSA · Question #297

On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

The correct answer is E. Can Author. The "Can Author" tab on a knowledge base record is where you configure which users or groups have the ability to create and publish articles within that specific knowledge base.

Submitted by the_admin· Apr 18, 2026Configuring Applications for Collaboration

Question

On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

Options

  • ACan Contribute
  • BCannot Author
  • CCan Read
  • DCan Write
  • ECan Author

How the community answered

(19 responses)
  • C
    5% (1)
  • D
    5% (1)
  • E
    89% (17)

Why each option

The "Can Author" tab on a knowledge base record is where you configure which users or groups have the ability to create and publish articles within that specific knowledge base.

ACan Contribute

"Can Contribute" serves a similar purpose, but the specific tab label provided as the correct answer is "Can Author."

BCannot Author

"Cannot Author" implies a denial list, which is not the standard ServiceNow mechanism for granting authoring permissions.

CCan Read

"Can Read" controls who can view knowledge articles, not who can create or publish them.

DCan Write

"Can Write" is a generic term; the specific tab in ServiceNow for authoring permissions is "Can Author" (or "Can Contribute").

ECan AuthorCorrect

The "Can Author" related list on a knowledge base record is specifically designed to manage the users and groups who are permitted to create, edit, and publish knowledge articles within that knowledge base. This controls content creation permissions for the knowledge base.

Concept tested: Knowledge Base authoring permissions

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/configure-access-knowledge-base.html

Topics

#Knowledge Management#Knowledge Base Configuration#User Permissions#Content Contribution

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