CSA · Question #297
On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?
The correct answer is E. Can Author. The "Can Author" tab on a knowledge base record is where you configure which users or groups have the ability to create and publish articles within that specific knowledge base.
Question
On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?
Options
- ACan Contribute
- BCannot Author
- CCan Read
- DCan Write
- ECan Author
How the community answered
(19 responses)- C5% (1)
- D5% (1)
- E89% (17)
Why each option
The "Can Author" tab on a knowledge base record is where you configure which users or groups have the ability to create and publish articles within that specific knowledge base.
"Can Contribute" serves a similar purpose, but the specific tab label provided as the correct answer is "Can Author."
"Cannot Author" implies a denial list, which is not the standard ServiceNow mechanism for granting authoring permissions.
"Can Read" controls who can view knowledge articles, not who can create or publish them.
"Can Write" is a generic term; the specific tab in ServiceNow for authoring permissions is "Can Author" (or "Can Contribute").
The "Can Author" related list on a knowledge base record is specifically designed to manage the users and groups who are permitted to create, edit, and publish knowledge articles within that knowledge base. This controls content creation permissions for the knowledge base.
Concept tested: Knowledge Base authoring permissions
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/configure-access-knowledge-base.html
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