CSA · Question #296
Which allows the creation of a task-based record from Service Catalog?
The correct answer is A. Record Producers. Record Producers are Service Catalog items that allow users to create various task-based records, such as incidents or change requests, directly from the catalog.
Question
Which allows the creation of a task-based record from Service Catalog?
Options
- ARecord Producers
- BUI Builder
- CAssignment Rule
- DUI Actions
- EFlow Designer
How the community answered
(37 responses)- A92% (34)
- B3% (1)
- D3% (1)
- E3% (1)
Why each option
Record Producers are Service Catalog items that allow users to create various task-based records, such as incidents or change requests, directly from the catalog.
A Record Producer is a type of catalog item that enables users to create a record in any table (e.g., Incident, Change Request, custom table) from the Service Catalog. When a user submits a Record Producer, it directly creates a task-based record based on the configured mapping.
UI Builder is a tool for building user interfaces and pages, not for creating task-based records from the Service Catalog.
Assignment Rules are used to automatically assign tasks to users or groups, they do not create the task records themselves from the Service Catalog.
UI Actions are buttons, links, or context menu items that perform server-side or client-side operations, but they are not the primary mechanism for creating task-based records directly from a Service Catalog item submission.
Flow Designer is used for automating processes and orchestrating steps, but it is triggered after a record producer submission, or other events; it doesn't represent the catalog item itself that creates the record.
Concept tested: Record Producer function
Source: https://docs.servicenow.com/bundle/utah-service-developer/page/build/service-portal/concept/record-producer.html
Topics
Community Discussion
No community discussion yet for this question.