CSA · Question #295
When moving a homepage or dashboard between instances, what must you remember?
The correct answer is D. Manually add them to the update set. Hompages and dashboards are not automatically captured in update sets and must be manually added to ensure they are transferred between instances.
Question
When moving a homepage or dashboard between instances, what must you remember?
Options
- ADownload both as PDF and XML files
- BThey cannot be moved via update set
- CThe Platform will automatically add them to the update set
- DManually add them to the update set
How the community answered
(13 responses)- C8% (1)
- D92% (12)
Why each option
Hompages and dashboards are not automatically captured in update sets and must be manually added to ensure they are transferred between instances.
While you can download dashboards as PDF or XML, this is for export/backup, not the standard method for moving them between ServiceNow instances via update sets.
Hompages and dashboards can be moved via update set, but they require manual addition, contradicting this statement.
The platform does not automatically add homepages and dashboards to update sets, requiring a manual action instead.
When creating or modifying homepages and dashboards, their changes are not automatically captured by update sets. To migrate them between instances, an administrator must manually unload them to the current update set using the "Add to Update Set" UI action, typically found in the dashboard context menu.
Concept tested: Moving dashboards via update sets
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/dashboards/task/t_AddDashboardToUpdateSet.html
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