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CSA · Question #171

Which application is used primarily to load data into ServiceNow?

The correct answer is B. System Import Sets. The System Import Sets application is the primary method for importing data from various sources into ServiceNow tables.

Submitted by stefanr· Apr 18, 2026Introduction to Development and Data Migration

Question

Which application is used primarily to load data into ServiceNow?

Options

  • AImport Hub
  • BSystem Import Sets
  • CData Import Configuration
  • DImport Management

How the community answered

(44 responses)
  • A
    5% (2)
  • B
    91% (40)
  • C
    2% (1)
  • D
    2% (1)

Why each option

The System Import Sets application is the primary method for importing data from various sources into ServiceNow tables.

AImport Hub

"Import Hub" is not a standard ServiceNow application for data import.

BSystem Import SetsCorrect

The "System Import Sets" application provides the framework and tools, including Data Sources, Import Sets, and Transform Maps, to load external data into ServiceNow tables. This process allows for transforming and mapping incoming data fields to target table fields.

CData Import Configuration

"Data Import Configuration" is not a standard ServiceNow application for data import.

DImport Management

"Import Management" is not a standard ServiceNow application for data import; System Import Sets is the correct terminology.

Concept tested: Data Import process (Import Sets)

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/import-sets/concept/c_ImportSets.html

Topics

#Data Import#Import Sets#ServiceNow Applications#Data Loading

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