CSA · Question #172
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
The correct answer is C. Any active user. When a knowledge base has no specific access details defined, all active users can read its articles by default.
Question
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
Options
- Aitil users
- BAny user with an article's permalink
- CAny active user
- DNo users
- EUsers with kb_user role
How the community answered
(26 responses)- B4% (1)
- C88% (23)
- E8% (2)
Why each option
When a knowledge base has no specific access details defined, all active users can read its articles by default.
`itil` users have specific roles, but default access for an unrestricted knowledge base is broader than just `itil` users.
While permalinks can link to articles, the underlying access control still applies, and without explicit restrictions, all active users can access them, not just those with a permalink.
By default, if no user criteria are specified for a knowledge base, all active users on the system can read articles within that knowledge base, providing broad access.
This is incorrect; access is not restricted to no users by default.
The `kb_user` role provides specific capabilities but isn't the sole group with access to an unrestricted knowledge base; all active users can access it.
Concept tested: ServiceNow Knowledge Base default access control
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/knowledge-management/concept/knowledge-access-control.html
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