nerdexam
ServiceNow

CSA · Question #172

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

The correct answer is C. Any active user. When a knowledge base has no specific access details defined, all active users can read its articles by default.

Submitted by valeria.br· Apr 18, 2026Self-Service and Process Automation

Question

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

Options

  • Aitil users
  • BAny user with an article's permalink
  • CAny active user
  • DNo users
  • EUsers with kb_user role

How the community answered

(26 responses)
  • B
    4% (1)
  • C
    88% (23)
  • E
    8% (2)

Why each option

When a knowledge base has no specific access details defined, all active users can read its articles by default.

Aitil users

`itil` users have specific roles, but default access for an unrestricted knowledge base is broader than just `itil` users.

BAny user with an article's permalink

While permalinks can link to articles, the underlying access control still applies, and without explicit restrictions, all active users can access them, not just those with a permalink.

CAny active userCorrect

By default, if no user criteria are specified for a knowledge base, all active users on the system can read articles within that knowledge base, providing broad access.

DNo users

This is incorrect; access is not restricted to no users by default.

EUsers with kb_user role

The `kb_user` role provides specific capabilities but isn't the sole group with access to an unrestricted knowledge base; all active users can access it.

Concept tested: ServiceNow Knowledge Base default access control

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/knowledge-management/concept/knowledge-access-control.html

Topics

#Knowledge Management#Access Control#User Permissions#Default Behavior

Community Discussion

No community discussion yet for this question.

Full CSA Practice