When importing spreadsheet data into ServiceNow, what is the first step in the process?

Data Scrubber is a feature used later in the import process to clean or transform data, not the first step.

Setting Coalesce is part of the transform map definition, which occurs after data is loaded into the import set table, defining how records are matched.

While an import set is where the data lands, 'Select Import Set' isn't the first actionable step; 'Load Data' is the process that populates it.

The very first action when performing a data import from a spreadsheet in ServiceNow is to 'Load Data.' This step involves selecting the appropriate import set table and initiating the process of bringing the raw data from the external source (your spreadsheet) into the staging table. Subsequent steps like defining the data source, setting coalesce, and running data scrubbers occur after the data is loaded into the import set table.

Defining a Data Source usually precedes loading in a conceptual sense, but in the specific UI process for importing a spreadsheet, 'Load Data' is the practical first action that initiates the transfer.