ServiceNowServiceNow
CSA · Question #103
CSA Question #103: Real Exam Question with Answer & Explanation
The correct answer is C: Cannot Contribute. To restrict specific users from creating or editing articles in a knowledge base, the 'Cannot Contribute' tab on the knowledge base record is used.
Submitted by kwame.gh· Apr 18, 2026Configuring Applications for Collaboration
Question
On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?
Options
- ACan Contribute
- BCannot Author
- CCannot Contribute
- DCannot Write
- ERead Only
Explanation
To restrict specific users from creating or editing articles in a knowledge base, the 'Cannot Contribute' tab on the knowledge base record is used.
Common mistakes.
- A. 'Can Contribute' is used to define which users can write articles, not who cannot.
- B. 'Cannot Author' is not the standard tab name for restricting contribution in ServiceNow knowledge bases.
- D. 'Cannot Write' is not the standard tab name for restricting contribution in ServiceNow knowledge bases.
- E. 'Read Only' refers to viewing permissions for articles, not preventing their creation or editing within the knowledge base.
Concept tested. Knowledge base contribution restrictions
Topics
#Knowledge Base#Access Control#User Permissions#ServiceNow Administration
Community Discussion
No community discussion yet for this question.