CSA · Question #103
On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?
The correct answer is C. Cannot Contribute. To restrict specific users from creating or editing articles in a knowledge base, the 'Cannot Contribute' tab on the knowledge base record is used.
Question
On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?
Options
- ACan Contribute
- BCannot Author
- CCannot Contribute
- DCannot Write
- ERead Only
How the community answered
(32 responses)- A3% (1)
- B3% (1)
- C88% (28)
- D6% (2)
Why each option
To restrict specific users from creating or editing articles in a knowledge base, the 'Cannot Contribute' tab on the knowledge base record is used.
'Can Contribute' is used to define which users *can* write articles, not who *cannot*.
'Cannot Author' is not the standard tab name for restricting contribution in ServiceNow knowledge bases.
The 'Cannot Contribute' tab on a knowledge base record explicitly defines user criteria for users or groups who are prevented from contributing (creating or editing) articles within that specific knowledge base.
'Cannot Write' is not the standard tab name for restricting contribution in ServiceNow knowledge bases.
'Read Only' refers to viewing permissions for articles, not preventing their creation or editing within the knowledge base.
Concept tested: Knowledge base contribution restrictions
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/knowledge-security.html
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