CSA Question #155: Real Exam Question with Answer & Explanation

The correct answer is D: knowledge_admin. This question asks for the specific ServiceNow role required to manage multiple knowledge bases.

Submitted by andres_qro· Apr 18, 2026Configuring Applications for Collaboration

Question

Which role can manage multiple knowledge bases?

This question asks for the specific ServiceNow role required to manage multiple knowledge bases.

Common mistakes.

A. knowledge_base_admin is not the standard out-of-the-box role for this purpose in ServiceNow.
B. kb_admin is not the standard out-of-the-box role for this purpose in ServiceNow.
C. sn_kb_admin is not the standard out-of-the-box role for this purpose in ServiceNow; sn_ usually denotes scoped applications.

Concept tested. Knowledge Management roles and permissions

Reference. https://docs.servicenow.com/bundle/utah-knowledge-management/page/product/knowledge-management/concept/knowledge-roles.html

#ServiceNow Roles#Knowledge Management#Role Permissions#Administration

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