CSA · Question #155
Which role can manage multiple knowledge bases?
The correct answer is D. knowledge_admin. This question asks for the specific ServiceNow role required to manage multiple knowledge bases.
Question
Which role can manage multiple knowledge bases?
Options
- Aknowledge_base_admin
- Bkb_admin
- Csn_kb_admin
- Dknowledge_admin
How the community answered
(69 responses)- A1% (1)
- B3% (2)
- C6% (4)
- D90% (62)
Why each option
This question asks for the specific ServiceNow role required to manage multiple knowledge bases.
`knowledge_base_admin` is not the standard out-of-the-box role for this purpose in ServiceNow.
`kb_admin` is not the standard out-of-the-box role for this purpose in ServiceNow.
`sn_kb_admin` is not the standard out-of-the-box role for this purpose in ServiceNow; `sn_` usually denotes scoped applications.
The `knowledge_admin` role is a elevated role specifically designed to manage all aspects of knowledge bases, including creating, configuring, and managing multiple knowledge bases within a ServiceNow instance. This role grants comprehensive control over the knowledge management application.
Concept tested: Knowledge Management roles and permissions
Source: https://docs.servicenow.com/bundle/utah-knowledge-management/page/product/knowledge-management/concept/knowledge-roles.html
Topics
Community Discussion
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