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CSA · Question #155

Which role can manage multiple knowledge bases?

The correct answer is D. knowledge_admin. This question asks for the specific ServiceNow role required to manage multiple knowledge bases.

Submitted by andres_qro· Apr 18, 2026Configuring Applications for Collaboration

Question

Which role can manage multiple knowledge bases?

Options

  • Aknowledge_base_admin
  • Bkb_admin
  • Csn_kb_admin
  • Dknowledge_admin

How the community answered

(69 responses)
  • A
    1% (1)
  • B
    3% (2)
  • C
    6% (4)
  • D
    90% (62)

Why each option

This question asks for the specific ServiceNow role required to manage multiple knowledge bases.

Aknowledge_base_admin

`knowledge_base_admin` is not the standard out-of-the-box role for this purpose in ServiceNow.

Bkb_admin

`kb_admin` is not the standard out-of-the-box role for this purpose in ServiceNow.

Csn_kb_admin

`sn_kb_admin` is not the standard out-of-the-box role for this purpose in ServiceNow; `sn_` usually denotes scoped applications.

Dknowledge_adminCorrect

The `knowledge_admin` role is a elevated role specifically designed to manage all aspects of knowledge bases, including creating, configuring, and managing multiple knowledge bases within a ServiceNow instance. This role grants comprehensive control over the knowledge management application.

Concept tested: Knowledge Management roles and permissions

Source: https://docs.servicenow.com/bundle/utah-knowledge-management/page/product/knowledge-management/concept/knowledge-roles.html

Topics

#ServiceNow Roles#Knowledge Management#Role Permissions#Administration

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