nerdexam
ServiceNow

CSA · Question #404

What access does a user need to be able to import anicies to a knowledge base?

The correct answer is A. Can contribute. To import articles into a knowledge base, a user needs the 'Can contribute' access, which is configured on the Knowledge Base record to specify the roles or groups permitted to add content.

Submitted by salim_om· Apr 18, 2026Configuring Applications for Collaboration

Question

What access does a user need to be able to import anicies to a knowledge base?

Options

  • ACan contribute
  • Bsn_knowledge_contripute
  • Csn_knowledge_import
  • DCan import

How the community answered

(31 responses)
  • A
    90% (28)
  • B
    3% (1)
  • D
    6% (2)

Why each option

To import articles into a knowledge base, a user needs the 'Can contribute' access, which is configured on the Knowledge Base record to specify the roles or groups permitted to add content.

ACan contributeCorrect

The 'Can contribute' field on a Knowledge Base record defines the roles or groups whose members are allowed to create, edit, and publish articles, which includes importing articles, into that specific knowledge base.

Bsn_knowledge_contripute

While `sn_knowledge_contributor` is a valid role, 'Can contribute' refers to the specific access setting configured on a Knowledge Base itself, which determines who *can* contribute, potentially using that role.

Csn_knowledge_import

`sn_knowledge_import` is not a standard out-of-the-box ServiceNow role for managing knowledge article imports.

DCan import

While descriptive, 'Can import' is not the precise terminology for the access control setting used within ServiceNow Knowledge Bases; 'Can contribute' is the correct configuration option.

Concept tested: Knowledge Base access control; Can contribute

Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/knowledge-security.html

Topics

#Knowledge Base#User Access#Roles and Permissions#Content Import

Community Discussion

No community discussion yet for this question.

Full CSA Practice