CSA · Question #404
What access does a user need to be able to import anicies to a knowledge base?
The correct answer is A. Can contribute. To import articles into a knowledge base, a user needs the 'Can contribute' access, which is configured on the Knowledge Base record to specify the roles or groups permitted to add content.
Question
What access does a user need to be able to import anicies to a knowledge base?
Options
- ACan contribute
- Bsn_knowledge_contripute
- Csn_knowledge_import
- DCan import
How the community answered
(31 responses)- A90% (28)
- B3% (1)
- D6% (2)
Why each option
To import articles into a knowledge base, a user needs the 'Can contribute' access, which is configured on the Knowledge Base record to specify the roles or groups permitted to add content.
The 'Can contribute' field on a Knowledge Base record defines the roles or groups whose members are allowed to create, edit, and publish articles, which includes importing articles, into that specific knowledge base.
While `sn_knowledge_contributor` is a valid role, 'Can contribute' refers to the specific access setting configured on a Knowledge Base itself, which determines who *can* contribute, potentially using that role.
`sn_knowledge_import` is not a standard out-of-the-box ServiceNow role for managing knowledge article imports.
While descriptive, 'Can import' is not the precise terminology for the access control setting used within ServiceNow Knowledge Bases; 'Can contribute' is the correct configuration option.
Concept tested: Knowledge Base access control; Can contribute
Source: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/knowledge-security.html
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