CSA · Question #180
What is the definition of a group?
The correct answer is D. A collection of users. In ServiceNow, a group is fundamentally defined as a collection of users who typically share a common purpose or role, allowing for simplified assignment and access control.
Question
What is the definition of a group?
Options
- AA collection of subject matter experts
- BA team of users
- CAn escalation pod
- DA collection of users
- EA department
How the community answered
(68 responses)- A3% (2)
- B1% (1)
- C1% (1)
- D88% (60)
- E6% (4)
Why each option
In ServiceNow, a group is fundamentally defined as a collection of users who typically share a common purpose or role, allowing for simplified assignment and access control.
While a group can be subject matter experts, this is a specific type of group, not the universal definition.
"A team of users" is close but "collection of users" is more general and accurate as per ServiceNow's data model.
"An escalation pod" is a specific function or type of group within an escalation process, not the general definition of a group.
In ServiceNow, a group is a record in the `sys_user_group` table representing a collection of users used for various purposes like assigning tasks, defining access controls, and sending notifications.
A department is an organizational unit, which may contain groups, but a group itself is a collection of users, not a department.
Concept tested: ServiceNow Group definition
Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/roles/concept/c_Groups.html
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