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CSA · Question #205
CSA Question #205: Real Exam Question with Answer & Explanation
The correct answer is A: On My Work list, select the Activity Stream icon to show a frame with live updates. To monitor live updates on assigned records, a task worker should use the Activity Stream icon on their 'My Work' list to see real-time changes and customer responses.
Submitted by parkjh· Apr 18, 2026Collaboration
Question
A task worker asks how they can monitor any updates occurring to records assigned to him, like responses from customers. What do you suggest?
Options
- AOn My Work list, select the Activity Stream icon to show a frame with live updates
- BClick on the eyeglass icon to expand the Monitor frame
- COpen an Agent workspace tab for each record he wants to monitor
- DSelect Service Desk > My Work Dashboard
Explanation
To monitor live updates on assigned records, a task worker should use the Activity Stream icon on their 'My Work' list to see real-time changes and customer responses.
Common mistakes.
- B. There is no standard 'eyeglass icon' that expands a 'Monitor frame' for live updates across multiple records in ServiceNow.
- C. Opening a separate Agent Workspace tab for each record is inefficient and does not provide a consolidated, live overview of updates across all assigned tasks.
- D. The 'Service Desk > My Work Dashboard' typically displays aggregated data and lists, not a real-time stream of updates for individual records.
Concept tested. Monitoring record activity (Activity Stream)
Topics
#Activity Stream#Record Monitoring#User Interface#Collaboration Tools
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