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CSA · Question #206

What access does a user need to be able to import articles to a knowledge base?

The correct answer is C. Can contribute. To import articles into a knowledge base, a user must have 'Can contribute' access defined through User Criteria for that specific knowledge base.

Submitted by lucia.co· Apr 18, 2026Configuring Applications for Collaboration

Question

What access does a user need to be able to import articles to a knowledge base?

Options

  • Asn_knowledge_import
  • Bsn_knowledge_contribute
  • CCan contribute
  • DCan import

How the community answered

(16 responses)
  • B
    6% (1)
  • C
    94% (15)

Why each option

To import articles into a knowledge base, a user must have 'Can contribute' access defined through User Criteria for that specific knowledge base.

Asn_knowledge_import

`sn_knowledge_import` is not an out-of-the-box role or permission explicitly used for controlling knowledge article import access.

Bsn_knowledge_contribute

`sn_knowledge_contribute` is a role, but the specific authorization for importing articles is typically managed through the 'Can contribute' User Criteria defined on the Knowledge Base record itself.

CCan contributeCorrect

Within ServiceNow's Knowledge Management, access to perform actions like importing articles is governed by User Criteria. Users must be part of a group or possess a role that grants them 'Can contribute' permission to the target knowledge base, allowing them to create, edit, and import articles.

DCan import

'Can import' is not a standard role or permission within the ServiceNow Knowledge Management system for article imports.

Concept tested: Knowledge Base import permissions

Source: https://docs.servicenow.com/bundle/utah-knowledge-management/page/product/knowledge-management/concept/c_UserCriteriaForKnowledgeBases.html

Topics

#Knowledge Management#Access Control#User Criteria#Permissions

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