Which ServiceNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which CIs supporting that service have active issues?

The CI Dependency View provides a graphical representation of how CIs are related, allowing an agent to trace from a service experiencing issues to its supporting CIs, thereby visualizing and pinpointing which components might have active issues or be causing an outage.

The Event Management Homepage primarily focuses on monitoring alerts and events, not interactively tracing CI dependencies from a service.

A Service Dashboard typically presents an overview of service health and KPIs but lacks the interactive dependency mapping to specific CIs.

A CI Health Dashboard shows the health status of individual CIs but does not provide a direct, interactive dependency map to trace issues from a service to its components.