nerdexam
ServiceNow

CSA · Question #435

The customer has asked that your change the default layout of the task list. Number Task Type Parent Short Description Assignment Group Assignment * Updated After navigation to the list, where would y

The correct answer is A. Right click on any column header, Context menu > Configure > List Layout. To change the default column layout of a task list for all users, an administrator must navigate through the column header's context menu to configure the list layout.

Submitted by wei.xz· Apr 18, 2026User Interface and Navigation

Question

The customer has asked that your change the default layout of the task list.

  • Number
  • Task Type
  • Parent
  • Short Description
  • Assignment Group
  • Assignment
  • Updated

After navigation to the list, where would you click, to meet this requirement?

Options

  • ARight click on any column header, Context menu > Configure > List Layout
  • BRight click List Gear icon > Configure > Columns
  • CClick List Context Menu >Personalize List
  • DClick List Context Menu > Configure Columns

How the community answered

(28 responses)
  • A
    89% (25)
  • B
    4% (1)
  • C
    4% (1)
  • D
    4% (1)

Why each option

To change the default column layout of a task list for all users, an administrator must navigate through the column header's context menu to configure the list layout.

ARight click on any column header, Context menu > Configure > List LayoutCorrect

To change the default list layout for all users, including the columns displayed, an administrator would right-click on any column header to open the context menu. From there, selecting `Configure` and then `List Layout` provides the interface to modify the default column configuration.

BRight click List Gear icon > Configure > Columns

The "List Gear icon" typically offers personalization options for the current user or quick list settings, not the global list layout configuration. "Configure > Columns" is not the precise path for global list layout changes.

CClick List Context Menu >Personalize List

"Personalize List" changes the list layout only for the current user's session, not the default layout for all users.

DClick List Context Menu > Configure Columns

"List Context Menu" is too generic; the specific path to change the default layout is through `Configure > List Layout`, not just "Configure Columns" which might refer to a different action or context.

Concept tested: Configuring default list layout

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/administer/list-administration/task/t_ConfigureTheListLayout.html

Topics

#List View#List Layout#User Interface Customization#Navigation

Community Discussion

No community discussion yet for this question.

Full CSA Practice