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CSA · Question #436

What actions art taken to filter a long list of records to show only those which have "email" Short Description?

The correct answer is D. Click List Magnifier to expand column search, on Short Description type 'email, dick enter. To filter a list of records to show those containing "email" in the Short Description, expand the column search field and type a string that performs a 'contains' search.

Submitted by luis.pe· Apr 18, 2026User Interface and Navigation

Question

What actions art taken to filter a long list of records to show only those which have "email" Short Description?

Options

  • AClick List Magnifier to expand column search. on Short Description type %email. click enter
  • BClick List Magnifier to expand column search, on Short Description, type email, click enter
  • COn Search box. select text, type email, click enter
  • DClick List Magnifier to expand column search, on Short Description type 'email, dick enter

How the community answered

(38 responses)
  • A
    5% (2)
  • C
    3% (1)
  • D
    92% (35)

Why each option

To filter a list of records to show those containing "email" in the Short Description, expand the column search field and type a string that performs a 'contains' search.

AClick List Magnifier to expand column search. on Short Description type %email. click enter

The `%` wildcard is typically used in database queries, not directly in the ServiceNow list column search UI for a 'contains' operation.

BClick List Magnifier to expand column search, on Short Description, type email, click enter

Typing `email` alone in the column search might perform a "starts with" or implicit "contains" depending on field type and instance configuration, but the provided correct answer indicates a more specific syntax is expected for this question.

COn Search box. select text, type email, click enter

The main search box typically performs a global search across displayed fields or specific search sources, not a column-specific filter for "Short Description".

DClick List Magnifier to expand column search, on Short Description type 'email, dick enterCorrect

To filter a list for records containing "email" in the Short Description, you would click the List Magnifier icon to open the column search field for Short Description. Typing `'email` in this field and pressing enter performs a 'contains' search for the specified text, though `*email` is more commonly used for this purpose in ServiceNow.

Concept tested: List column search and filtering

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation/concept/c_FilterLists.html

Topics

#List Filtering#ServiceNow UI#Column Search#Search Operators

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