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CSA · Question #437
CSA Question #437: Real Exam Question with Answer & Explanation
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Submitted by chiamaka_o· Apr 18, 2026User Interface and Navigation
Question
An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this? Choose 2 answers
Options
- AHis user account failed LDAP authentication
- BHis user account does not Belong to any groups, which contain the ITIL role
- CHis user account was not approved by his manager
- DHis user account does not have ITIL role
- EHis user account Is not logged in properly
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Topics
#roles#user access#ITIL role#UI navigation