CSA · Question #438
An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?
The correct answer is A. All > Service Catalog > Open Records > Items. After placing an order through the Service Catalog, the list of ordered items (Requested Items) can be viewed by navigating to the Service Catalog's "Open Records > Items" module.
Question
An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?
Options
- AAll > Service Catalog > Open Records > Items
- BIn the Navigation Filter, type 'requests. Let' and press the Enter key.
- CAll > Tables and Columns > Taste
- DAll > Service Catalog > Requests
How the community answered
(45 responses)- A93% (42)
- B2% (1)
- C4% (2)
Why each option
After placing an order through the Service Catalog, the list of ordered items (Requested Items) can be viewed by navigating to the Service Catalog's "Open Records > Items" module.
After orders are placed through the Service Catalog, the individual items ordered are tracked as Requested Items (RITMs) on the `sc_req_item` table. Navigating through `All > Service Catalog > Open Records > Items` provides a list view of these requested items, which are the core components of the fulfilled orders.
"requests. Let" is not a valid or standard navigation filter in ServiceNow to view service catalog requests.
"All > Tables and Columns > Taste" is irrelevant; this module is for viewing database schema information, not service catalog orders.
`All > Service Catalog > Requests` leads to the `sc_request` table, which shows the parent request record. While related, the "Items" (Requested Items) view is often where the detailed fulfillment work for the actual ordered goods or services occurs.
Concept tested: Service Catalog request and requested item management
Source: https://docs.servicenow.com/bundle/utah-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogRequests.html
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