CSA Question #438: Real Exam Question with Answer & Explanation

Question

An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?

Options

• AAll > Service Catalog > Open Records > Items
• BIn the Navigation Filter, type 'requests. Let' and press the Enter key.
• CAll > Tables and Columns > Taste
• DAll > Service Catalog > Requests

Explanation

After placing an order through the Service Catalog, the list of ordered items (Requested Items) can be viewed by navigating to the Service Catalog's "Open Records > Items" module.

Common mistakes.

• B. "requests. Let" is not a valid or standard navigation filter in ServiceNow to view service catalog requests.
• C. "All > Tables and Columns > Taste" is irrelevant; this module is for viewing database schema information, not service catalog orders.
• D. All > Service Catalog > Requests leads to the sc_request table, which shows the parent request record. While related, the "Items" (Requested Items) view is often where the detailed fulfillment work for the actual ordered goods or services occurs.

Concept tested. Service Catalog request and requested item management

Reference. https://docs.servicenow.com/bundle/utah-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogRequests.html

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