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CSA · Question #439

Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?

The correct answer is C. Catalog Admin [catalog_admin]. The catalog_admin role inherits permissions from the base catalog and user_criteria_admin roles, granting comprehensive abilities to create and manage Service Catalog items and services.

Submitted by rachelw· Apr 18, 2026Self-Service and Process Automation

Question

Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?

Options

  • Aitem Admin [sn_item_admin]
  • BSys Admin [sys_admln]
  • CCatalog Admin [catalog_admin]
  • DCatalog Auinor (sn_cataiog_write]

How the community answered

(63 responses)
  • A
    5% (3)
  • B
    3% (2)
  • C
    90% (57)
  • D
    2% (1)

Why each option

The `catalog_admin` role inherits permissions from the base `catalog` and `user_criteria_admin` roles, granting comprehensive abilities to create and manage Service Catalog items and services.

Aitem Admin [sn_item_admin]

The `item_admin` role (Item Admin) typically manages items, but `catalog_admin` is a broader role that encompasses item management along with other catalog administration tasks, including user criteria.

BSys Admin [sys_admln]

The `sys_admin` role (System Administrator) has all permissions but is not the specific role described as inheriting specific catalog and user criteria administration roles.

CCatalog Admin [catalog_admin]Correct

The `catalog_admin` role (Catalog Admin) is a powerful role within the Service Catalog that inherits permissions from the `catalog` role and the `user_criteria_admin` role. It provides comprehensive administrative capabilities, including the ability to create and manage catalog items, services, and associated configurations.

DCatalog Auinor (sn_cataiog_write]

The `catalog_author` role typically allows users to create and edit catalog items, but it does not necessarily inherit `user_criteria_admin` or have the full administrative scope of `catalog_admin`.

Concept tested: Service Catalog roles and inheritance

Source: https://docs.servicenow.com/bundle/utah-service-management/page/product/service-catalog-management/concept/service-catalog-roles.html

Topics

#ServiceNow Roles#Service Catalog#Permissions#Role Inheritance

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