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ServiceNow

CSA · Question #106

Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?

The correct answer is E. Connect Chat. Connect Chat is the collaboration tool that opens a sidebar, enabling users to initiate and manage real-time conversations with other ServiceNow users.

Submitted by jaden.t· Apr 18, 2026Collaboration

Question

Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?

Options

  • ASkype Now
  • BCollaborate Now
  • CAgent Messenger
  • DAgent Chat
  • EConnect Chat

How the community answered

(34 responses)
  • B
    3% (1)
  • C
    6% (2)
  • E
    91% (31)

Why each option

Connect Chat is the collaboration tool that opens a sidebar, enabling users to initiate and manage real-time conversations with other ServiceNow users.

ASkype Now

'Skype Now' is not a standard ServiceNow collaboration tool.

BCollaborate Now

'Collaborate Now' is not a standard ServiceNow collaboration tool.

CAgent Messenger

'Agent Messenger' is not a standard ServiceNow collaboration tool name.

DAgent Chat

Agent Chat is primarily used for customer service agents to interact with end-users, not for general internal user-to-user collaboration via a persistent sidebar for new conversations.

EConnect ChatCorrect

Connect Chat is designed for real-time communication between ServiceNow users, presenting as a sidebar interface where new conversations can be started and managed, facilitating direct collaboration.

Concept tested: Connect Chat functionality

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/collaboration/concept/c_ConnectChat.html

Topics

#Connect Chat#Collaboration tools#ServiceNow UI#User communication

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