CSA · Question #106
Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?
The correct answer is E. Connect Chat. Connect Chat is the collaboration tool that opens a sidebar, enabling users to initiate and manage real-time conversations with other ServiceNow users.
Question
Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?
Options
- ASkype Now
- BCollaborate Now
- CAgent Messenger
- DAgent Chat
- EConnect Chat
How the community answered
(34 responses)- B3% (1)
- C6% (2)
- E91% (31)
Why each option
Connect Chat is the collaboration tool that opens a sidebar, enabling users to initiate and manage real-time conversations with other ServiceNow users.
'Skype Now' is not a standard ServiceNow collaboration tool.
'Collaborate Now' is not a standard ServiceNow collaboration tool.
'Agent Messenger' is not a standard ServiceNow collaboration tool name.
Agent Chat is primarily used for customer service agents to interact with end-users, not for general internal user-to-user collaboration via a persistent sidebar for new conversations.
Connect Chat is designed for real-time communication between ServiceNow users, presenting as a sidebar interface where new conversations can be started and managed, facilitating direct collaboration.
Concept tested: Connect Chat functionality
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/collaboration/concept/c_ConnectChat.html
Topics
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