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ServiceNow

CSA · Question #229

What types of entities can receive task assignments, in ServiceNow? (Choose two.)

The correct answer is A. Users C. Groups. In ServiceNow, tasks can be assigned directly to individual users or to groups of users.

Submitted by chiamaka_o· Apr 18, 2026Collaboration

Question

What types of entities can receive task assignments, in ServiceNow? (Choose two.)

Options

  • AUsers
  • BDepartments
  • CGroups
  • DTeams

How the community answered

(26 responses)
  • A
    92% (24)
  • B
    4% (1)
  • D
    4% (1)

Why each option

In ServiceNow, tasks can be assigned directly to individual users or to groups of users.

AUsersCorrect

Individual `Users` (records from the `sys_user` table) are a primary entity type to which tasks can be directly assigned using the "Assigned to" field.

BDepartments

`Departments` are organizational units that classify users but are not directly assignable entities for tasks in the same way users or groups are.

CGroupsCorrect

`Groups` (records from the `sys_user_group` table) are a fundamental entity type in ServiceNow to which tasks can be assigned, allowing any member of that group to work on the task.

DTeams

While "Teams" is a common organizational concept, in ServiceNow's assignment model, tasks are assigned to specific `Users` or `Groups`, and a "Team" typically needs to be represented as a `Group` to receive assignments.

Concept tested: Task assignment entities

Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/concept/c_WorkWithTasks.html

Topics

#Task assignment#Users#Groups#ServiceNow basics

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