CSA · Question #229
What types of entities can receive task assignments, in ServiceNow? (Choose two.)
The correct answer is A. Users C. Groups. In ServiceNow, tasks can be assigned directly to individual users or to groups of users.
Question
What types of entities can receive task assignments, in ServiceNow? (Choose two.)
Options
- AUsers
- BDepartments
- CGroups
- DTeams
How the community answered
(26 responses)- A92% (24)
- B4% (1)
- D4% (1)
Why each option
In ServiceNow, tasks can be assigned directly to individual users or to groups of users.
Individual `Users` (records from the `sys_user` table) are a primary entity type to which tasks can be directly assigned using the "Assigned to" field.
`Departments` are organizational units that classify users but are not directly assignable entities for tasks in the same way users or groups are.
`Groups` (records from the `sys_user_group` table) are a fundamental entity type in ServiceNow to which tasks can be assigned, allowing any member of that group to work on the task.
While "Teams" is a common organizational concept, in ServiceNow's assignment model, tasks are assigned to specific `Users` or `Groups`, and a "Team" typically needs to be represented as a `Group` to receive assignments.
Concept tested: Task assignment entities
Source: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/concept/c_WorkWithTasks.html
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