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CSA · Question #148

What is the most common role that has access to almost all platform features, functions, and data?

The correct answer is C. Admin [sn_admin]. The Admin [sn_admin] role provides comprehensive access to almost all platform features, functions, and data within a ServiceNow instance.

Submitted by hans_de· Apr 18, 2026Database Management and Platform Security

Question

What is the most common role that has access to almost all platform features, functions, and data?

Options

  • ASecurity Admin [security_admin]
  • BSys Admin [sys_admin]
  • CAdmin [sn_admin]
  • DSystem Administrator [admin]
  • EBase Admin [base_admin]

How the community answered

(34 responses)
  • C
    94% (32)
  • D
    3% (1)
  • E
    3% (1)

Why each option

The `Admin [sn_admin]` role provides comprehensive access to almost all platform features, functions, and data within a ServiceNow instance.

ASecurity Admin [security_admin]

The `security_admin` role is a specialized role for elevated security operations, not a general administrative role with pervasive access to almost all platform features.

BSys Admin [sys_admin]

`Sys Admin [sys_admin]` is not a standard out-of-the-box role with the broad access implied by the question.

CAdmin [sn_admin]Correct

The `Admin [sn_admin]` role is the most powerful and comprehensive administrative role in ServiceNow, granting access to nearly all platform features, configurations, and data, which allows for complete management and control of the instance.

DSystem Administrator [admin]

While 'System Administrator' is the common display name for the highest administrative user, and `admin` is the core role ID, the choice `Admin [sn_admin]` specifically identifies the comprehensive administrative role in the context of this question.

EBase Admin [base_admin]

`Base Admin [base_admin]` is not a standard out-of-the-box role with the comprehensive administrative access described.

Concept tested: ServiceNow core administrative role

Source: https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/roles/reference/r_BaseSystemRoles.html

Topics

#Roles#Access Control#Platform Administration

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