CSA Exam Questions

What type of field has a drop down list, from which you can pick from pre-defined options?

User records are stored in which table?

What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

Which role can manage multiple knowledge bases?

Which statement correctly describes the differences between a Client Script and a Business Rule?

What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

What ServiceNow feature allows you to include data from a secondary related table on a report?

What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

Which field (or fields) is used as a unique key during imports?

You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident recor...

What is the result of the order in which access controls are evaluated?

Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

What are examples of Core tables in the ServiceNow platform?

Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

What are the main components of the Form Design interface? (Choose three.)

What is used to determine user access to knowledge bases or a knowledge article?

What are the three key tables in an enterprise CMDB? (Choose three.)

What is the best practice related to using the Default Update Set for moving customizations between instances?

On what part of the ServiceNow instance, would you find the option to Impersonate User?

Which application is used primarily to load data into ServiceNow?

If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

How would you define an Access Control, to allow a user with itil role to have permission to create incident records?

What Service Catalog feature do you use to organize items into logical groups?

When creating a new notification, what must you define? (Choose three.)

The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows of build your own workflow: Which of these workflows are i...

Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)

You have been asked to configure a form so an employee could order tablet and select the standard accessory options to purchase with it. These standard options are: carrying case,...

Which one of the following statements is true about Column Context Menus?

What is the definition of a group?

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

On a filter condition, there is an element, which is based on the table, the user access rights, and columns on the table. What is this element called?

You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each a...

Groups are stored in what table?

When managing tags, you can adjust who is able to see it. What are the visibility options? (Choose three.)

What module enables an administrator to define destinations for imported data on any ServiceNow table?

On the Form header, which icon do you use to access form templates?

When using the Data Pill Picker, use which keys to dot-walk to fields in other tables?

In what order are Access Controls evaluated?

What instance resource allows you to access guided tours, information about actions, and instructions on how to use inputs and outputs in your flow?

The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against the data?

What icon do you use to change the icon and color on a Favorite?

You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company's ServiceNow implementation. What would be the...

When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

When looking at a long list of records, you want to quickly filter, to show only those which have Short Description containing email. How might you do that?

When importing spreadsheet data into ServiceNow, what is the first step in the process?

Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

What section on a task record would you use to see the most recent update made to a record?

The Employee On-boarding team has asked for a way for managers to order computers, monitors, business cards, and cell phones for new employees. How would you proceed to meet this r...

On the CI Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?