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ServiceNow

CSA · Question #192

What icon do you use to change the icon and color on a Favorite?

The correct answer is B. Pencil. To customize the icon and color of a favorite in ServiceNow, you use the Pencil icon.

Submitted by sofia.br· Apr 18, 2026User Interface and Navigation

Question

What icon do you use to change the icon and color on a Favorite?

Options

  • AClock
  • BPencil
  • CTriangle
  • DStar

How the community answered

(33 responses)
  • A
    3% (1)
  • B
    94% (31)
  • C
    3% (1)

Why each option

To customize the icon and color of a favorite in ServiceNow, you use the Pencil icon.

AClock

The Clock icon typically represents history or recent activity, not an edit function for favorites.

BPencilCorrect

The Pencil icon in ServiceNow UI commonly represents an 'edit' action. Clicking this icon next to a favorite allows users to modify its properties, including the displayed icon and color, for better organization and visual identification.

CTriangle

A Triangle icon usually indicates expansion/collapse or a specific action menu, not direct editing of an item's properties.

DStar

A Star icon is generally used to mark an item as a favorite, not to edit the favorite's appearance.

Concept tested: Editing UI favorites properties

Topics

#Favorites#User Interface#Personalization#Icons

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